Key words

Word 1

WATCHDOG

• an independent group that checks if services treat people fairly
• the way someone pronounces words based on where they are from
• feeling upset because something does not work as you want
• a clear local sound in speech that shows someone’s region

Word 2

ACCENT

• feeling upset because something does not work as you want
• a local way of speaking, including special words and pronunciation
• the way someone pronounces words based on where they are from
• to find your way through a system, menu, or process

Word 3

ADJUSTMENT

• an independent group that checks if services treat people fairly
• the way someone pronounces words based on where they are from
• a change made to help someone use a service more easily
• a clear local sound in speech that shows someone’s region

Word 4

DIALECT

• an independent group that checks if services treat people fairly
• a local way of speaking, including special words and pronunciation
• the way someone pronounces words based on where they are from
• a change made to help someone use a service more easily

Word 5

FRUSTRATED

• a change made to help someone use a service more easily
• a person or system that answers calls and helps visitors or patients
• feeling upset because something does not work as you want
• the way someone pronounces words based on where they are from

Word 6

RECEPTIONIST

• to find your way through a system, menu, or process
• the way someone pronounces words based on where they are from
• an independent group that checks if services treat people fairly
• a person or system that answers calls and helps visitors or patients

Word 7

TWANG

• a clear local sound in speech that shows someone’s region
• to find your way through a system, menu, or process
• a local way of speaking, including special words and pronunciation
• feeling upset because something does not work as you want

Word 8

NAVIGATE

• a local way of speaking, including special words and pronunciation
• the way someone pronounces words based on where they are from
• an independent group that checks if services treat people fairly
• to find your way through a system, menu, or process